Refund policy

RETURNS & REFUNDS

Every FREE TATE item is made to order. Because each product is created specifically for your order, we do not accept returns or exchanges for buyer’s remorse, a change of mind, or an incorrect size or color selected at checkout.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or incorrect, contact us through our Contact page within 30 days of delivery. Include your order number and clear photos of the issue. Once approved, we will arrange a replacement or refund at no additional cost.

LOST PACKAGES

If tracking has not updated and your package is more than 5 business days past its estimated delivery date, contact us through our Contact page. We will investigate and, when the claim is approved, arrange a replacement or refund.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. Once fulfillment begins, changes and cancellations might no longer be possible.

INCORRECT OR UNCLAIMED ADDRESSES

Customers are responsible for entering a complete and accurate delivery address. Additional shipping charges can apply when an order must be reshipped because the address was incorrect or the package was unclaimed.

This policy does not limit any rights you have under applicable law.